Concerned about the Equifax breach? See our FAQ to learn more about the breach and how to protect yourself.

Frequently Asked Questions I’ve been hearing about the Equifax breach in the news. What happened? Equifax, one of the three major credit bureaus, experienced a massive data breach. The hackers accessed people’s names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers. They also stole credit card numbers for about 209,000 people and dispute documents with personal identifying information for about 182,000 people. Was my information...



Continued Closure

Due to the effects of Tropical Storm Irma, all Citizens Bank and Cochran Bank offices will be closed Tuesday, September 12. We plan to resume normal operations on Wednesday, September 13. Please continue to stay safe during this time.



Closure Notice

In order to ensure the safety of our staff and customers during Hurricane Irma, all Citizens Bank and Trust Co. branches will be closed Monday, 9/11. The resulting conditions from the storm will dictate our ability to open on Tuesday, 9/12. We will communicate that information as soon as possible. Please be safe and take care of your families. J.E. (Butch) Kirkley II President and Chief Operating Officer Citizens Bank and Trust Co.



Our New Online Banking System Is Here!

Citizens Bank has introduced a new online banking system. We believe this product will better serve your needs. For answers to some of our most frequently asked questions, please view our Internet Banking FAQs document. If you currently use Quicken or QuickBooks for your financial management, please review our Instruction Guide for step-by-step instructions on the propper way to connect your accounts to our new internet banking product.



Instructions for Transitioning Your Account for Quicken and QuickBooks Users

If you are a user of any of the Intuit products, including Quicken, QuickBooks, QuickBooks Online, or Mint, please locate your product below and follow the instructions provided in the link. These step-by-step instructions should allow for a seamless transition to our new internet banking product. As always, if you have any questions, please contact us at 478-374-4754 Quicken for Windows – Web Connect to Web Connect Quicken for Windows – Express Web Connect to Express Web...



Internet Banking Transition FAQs

Citizens Bank and Trust Company Internet Banking Transition FAQs Updated 4/10/2017 When will the transition to the new internet banking system take place? We will switch to the new system on the morning of April 17, 2017. You will still be able to access it using the area in the top right section of our home page at www.citizensga.com. Will I be required to re-enroll in internet banking? No. If you have enrolled previously, your new internet banking account will be...



Christmas and New Year's Hours

Citizens Bank and Cochran Bank will be closed on Monday, December 26, in observance of Christmas. All offices will also be closed on Monday, January 2, in observance of New Year’s. We hope you have a happy and safe holiday!



Santa Claus Is Coming!

Santa will be at Cochran Bank on Monday, December 19, from 2:00 p.m. to 5:00 p.m. He’ll also be paying a visit to Citizens Bank – Rhine on Tuesday, December 20, from 12:00 p.m. to 4:00 p.m. Be sure to stop by and see him and make sure to bring your Christmas list!



Thanksgiving Holiday Observance

Citizens Bank and Cochran Bank will be closed on Thursday, November 24 and Friday, November 25 in observance of Thanksgiving. Thank you for your business and we hope you have a wonderful holiday.



Text Message Scam

Text Message Scam We have been informed that some of our customers have received text messages claiming that there might be an issue with their debit card and to call the number included in the text. We have determined that this is a scam that is going around to many banks. Citizens Bank has not sent out any text message alerts and you should not call the number included in the text message. Also, we assure you that there has not been a compromise of the bank’s internal systems. If you...



Columbus Day Holiday Observance

Citizens Bank and Cochran Bank will be closed on Monday, October 10 in observance of Columbus Day. We will resume normal business hours on Tuesday, October 11. We hope you have a happy and safe holiday!



Labor Day Holiday Observance

Citizens Bank and Cochran Bank will be closed on Monday, September 5 in observance of Labor Day. We will resume normal business hours on Tuesday, September 6. We hope you have a happy and safe holiday!