Frequently Asked Questions
is there a charge for online banking or bill pay?
No, there is no charge for Online Banking or Bill Pay and there is no limit to how many times you access your account online or how many bills per month you pay using Bill Pay!
Will my online banking account be active immediately after i enroll?
who do i contact if i’m having trouble with online banking?
Our Bookkeeping Department will help you with any Online Banking issues that you are having. They can be reached at 478-374-4754 during normal business hours.
Who do i contact if I’ve lost my debit card or believe it might have been stolen?
You can contact our Bookkeeping Department at 478-374-4754 during normal business hours and they will be happy to help you. If you need assistance after hours or over the weekend, please call 800-500-1044 and follow the prompts.
Does Citizens Bank have a mobile app?
Yes! For direct access to download our app, click here.
How do I sign up for e-statements?
In order to sign up for e-Statements, you must be enrolled in Online Banking. You will see an option to Opt-In or Opt-Out of e-Statements at your initial logon. This page will continue to show at each logon until you make an acknowledgement. Remember, selecting Opt-In to e-Statements means that you will no longer receive a paper statement.